HCM City: Service quality key to satisfy tourists

A parade on Ho Chi Minh City’s street (Photo: VNA)

HCM City (VNA) – Improving tourism service quality will be given
overriding priority in the Ho Chi Minh City Department of Tourism’s policy to
make tourists stay longer and spend more, Bui Ta Hoang Vu, director of the
department said at a conference held in the city on June 29.

There are some 94,000 labourers in the city’s tourism service sector, according
to Vu. Hospitality, openness and enthusiasm from the staff are crucial elements
to improve service quality, Vu stressed, adding that positive attitude will
create indelible impression on the tourists.

Kawaue Jun-inchi, Japanese General Consul in HCM City, underlined that along
with popularising attractive destinations, service quality is of significance
for tourism development.

Japan’s management and service models were shared at the conference, which help
enhance competitiveness capacity for the Vietnamese tourism sector in the
context of global economic integration.

In the first six months of this year, the city welcomed 2.8 million foreign
holiday-makers, a year-on-year increase of 14 percent, and pocketed 53.6 billion
VND (2.4 million USD) from tourism revenue, up 12 percent from the same time
last year.

The tourism sector is making a beeline for building typical tourism products
and enhancing service quality to make vacationers stay longer in the city.-VNA

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