Ministry urges improvement of aviation services

Ministry urges improvement of aviation services HCMC – Besides ensuring flight safety as the top priority, aviation companies, airports and airlines have to improve the quality of services for passengers, Deputy Minister of Transport Le Dinh Tho told a seminar on December 28. Compared to previous years, the quality of aviation services has improved considerably this year with regard to ticket sale, pickup and transport. According to Tho, even with objective reasons for flight delays and cancellations like bad weather, passengers must be informed early. But in case of subjective reasons, it is crucial that units involved mobilize resources to overcome problems. “If flights are delayed and cancelled without any prior notification to passengers, it is the fault of competent units and they use objective reasons as excuses,” Tho was quoted by news website Dan Tri as saying at the seminar on reducing flight delays and cancellations during the Lunar New Year holiday.  Though the aviation sector has strived to cut flight delays and cancellations, such efforts must continue in every stage, he noted. The Civil Aviation Authority of Vietnam has recently put forward several solutions, one of which is operating an additional 5,000 flights to meet transport needs. In addition, flight quality and management must be enhanced. According to the deputy minister, if each stage is well organized, flight operations will improve and the number of delayed and cancelled flights will be brought down. There must be comprehensive solutions, from flight management, transport, parking, security, customs to immigration, in…

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