VN lacks human resources in tourism

The tourism industry in Viet Nam has developed so quickly in recent years that it doesn’t have enough qualified human resources to serve such growth. Foreign tourists visit Văn Miếu Quốc Tử Giám (Temple of Literature) in Hà Nội.  According to a forecast by the Việt Nam National Administration of Tourism (VNAT), by 2020, the tourism industry will need more than two million people directly providing tourism services, not including the labourers supplied to cruise tourism, the Người Lao Động (Labourer) online newspaper reported. At present, there are more than 1.3 million workers in the tourism industry nationwide, accounting for 2.5 per cent of the nation’s total labour force. Only 42 per cent of these workers are trained in tourism, 38 per cent have moved from other sectors and 20 per cent have had no official training. This means the industry lacks skilled and experienced employees and has too many unskilled workers. Each year, tourism schools meet only 60 per cent of the sector’s demand, leading to a serious shortage of tourism human resources. Nguyễn Văn Mỹ, chairman of the management board of Lửa Việt Tourism Company, agreed that the tourism sector seriously lacked trained employees, especially tour guides. Statistics from VNAT showed that in 2017, the country welcomed more than 13 million international visitors while domestic tourist arrivals stood at 73 million. However, there are only 13,000 workers who directly serve foreign tourists, he told the Thanh Niên (Young People) newspaper. “Our workers presently meet only 50 per cent… [Read full story]

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